SM
Sylvester M

1 reviews | Active since Nov 2010

09 Jun 2019, 17:49

Tracker Connect Wrongfully Blacklisted Me and They Don’t Update Even “When they have your proof of payment in their position”

Tracker failed to communicate continuity of account after a contract has ended. A month to month contract was never communicated to me and I changer car tracker companies after the contract with Tracker has ended. As a result R300 was owed to them for one month and payment was made after I was made aware by Tracker that I was on a month to month contract by default. As a result my name was blacklisted tracker after I paid the one month supposedly owed to them.

I have sent them the proof of payment and requested termination of month to month contract since I was already contracted to another company.

That was all in 2016 and have been making follow ups since 2017 to date Tracker has not yet updated my credit profile with the Credit Bureau services. I have called Tracker so many times and sent so many emails but they don’t care even though they wrongfully listed me.

I supposed they punishing me for having ended the contract.

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Replies (2)
Tracker Connect
Tracker Connect's reply10 Jun 2019, 07:38
Official
Good Day Sylvester T

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
 
It is our intent to help you reach a prompt resolution of this matter. 
 
We will revert to you shortly. 
 
Tracker Connect 
Tracker Connect
Tracker Connect's reply10 Jun 2019, 14:02
Official
Good day Sylvester,

We confirm that we have emailed feedback to you in this regard after a failed attempt of reaching you telephonically. 

Should you require further assistance on this matter, kindly revert back to us.

Regards

Tracker Connect