sB
shreemathee B

1 reviews | Active since Jul 2018

04 May 2021, 03:13

Tracker connect trying to debit my account i do not have tracker account,

I have logged on to my capitec app. I seen on debi check authorization needed for tracker connect for amount of R456.why is tracker connect trying to debit my account.

My tracking subscription was canceled long time ago. I the unit was bought cash i was never on contract. I spoken to account department long time ago, i requested my account to be canceled, since then my account was not debited, now all of sudden debi check is asking for authorization, please tracker do your job properly, an remove your debit order

Please remove your ********** debt order authorization.

I do not have tracker account subscription anymore, check your accounts department, somebody is messing around with my old account.

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Replies (2)
Tracker Connect
Tracker Connect's reply04 May 2021, 10:00
Official
Good day, 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
Tracker Connect
Tracker Connect's reply06 May 2021, 12:04
Official
Good day,

We have been unsuccessful in contacting you. Feedback has been sent to your e-mail.

Should you require further assistance please don't hesitate to contact us.

Regards,
Tracker Connect