Tracker Connect Trip Log Book unreliable and no attempt to fix same

Since October 2021 my triplog book has not been working as it does not record all the trips or skips out days completely. I have phoned on nearly a weekly basis to try and get it fixed and they only send someone out in January 2022 to look at the unit and since then it is even worse. I pay for this triplog book as my company requires same but more importantly SARS require same. When I ask for them to provide me with the detailed trip log so that I can try and at least get a report I am told that NO you are not allowed same as you dont pay for a detailed trip report and only pay for a trip log book. The logic in that is unbelievable. I cannot have what I pay for as it does not work yet they sit with the information I need. I have once again for nearly a month been phoning with promises that it is being send to the service dept for the unit to be replaced as it must be faulty to be told yesterday oh No we have not done that yet. Why am I paying for something I am not receiving.