Tracker connect *******, ********

Tracker has failed to resolve my complaint. They sold me a product and fewer months later I noticed that I'm no longer paying for the service that i accepted initially. The app features changed. I could no longer enjoy the services I once enjoyed.

The company requested for a chance to resolve the issue and revert back to me. Each time I request a voice recording, the company disappears and new people emerge.

But I have seen that the company has tasked their finance department to continue billing me because they can't terminate the contract. I vowed not to pay, and this is a formality writing because I want to take this matter to the ombudsman.

I propose the following on my contract 1. Find recording, send me all the recordings for ***. 2. Prove me wrong, through the recordings 3. Make me believe that our contract *** is in good faith, ethical and was sold to me ethically and honestly.

Please see attached statements. Lastly, the retrieve unit which I own, as useless as it feels to own something you can't touch, doesn't have an active subscription, why are you continuing with billing? I'll copy and paste this on HelloPeter.

From 2011 when I used tracker services, I feel that the company has lost its values and cannot be of any use to me and therefore I ask you to come and remove your units from my car. I will look for other service providers.

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