1 reviews | Active since Jul 2016

29 Jan 2025, 15:58

TRACKER CONNECT-STAY AWAY FROM THEM.USELESS

This is the worst Tracker company to deal with. The staff have a don't care attitude and will never assist.They are very quick to make excuses and never admit to their mess up. From day one i had issues with my tracking device.They have swopped out the unit 4 time and this month the unit failed completely. We I first signed up I requested for the Double device plan as my insurance company needed that.They gave me a premium and said this is for a double device and only to find out that they only installed one unit.Their customer service dept is pathetic and useless.I want this unit removed from my vehicle and im not paying any cancellation fees as Tracker has failed to provide a proper service and they provide incorrect information on vehicle location.Not even 3 months the unit failed.

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Replies (2)
Tracker Connect
Tracker Connect's reply29 Jan 2025, 16:55
Official
 Good day Brendon, 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
Tracker Connect
Tracker Connect's reply30 Jan 2025, 10:00
Official
Good day Brendon, We confirm having contacted you and explained the resolution process of your query.    We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time. Tracker Connect