Tracker connect service

To keep this short. 2023 Jan 13 (Sat), called customer support. Reported their unit was creating a current drain on my vehicle. Told they would log the fault, and respond within 72 hrs. Called on Jan 16 (tue) to check Status, was informed the 72 hrs were 72 WORKING hrs. Called on Jan 19 (fri). Told the fault was reported on the 16th (BS - reported on 13th). The instruction was for them to check if the system was working, I TOLD them it was a current drain problem. I was put through to he suppervisor, who promised a call back within the hr for a status report, she never called back. Recieved a call from the local service tech, setting up an appointment for Jan 20.

Not a company I would recommend, I plan to find an alternative. How they got a 1,5 star rating beats me.