CG
Charlotte G

1 reviews | Active since Nov 2020

16 Nov 2020, 07:46

Tracker Connect purposefully misrepresent information to customer

I have an ongoing terrible experience with Tracker Connect services. I inquired about car tracker services from an official (Mr Clinton Reddy) via telephone in January 2020. As I needed services for my mobile kitchen tracker, explaining the nature of my business and asset to be covered/insured for recovery. Which is most times stationed on the side of the road and camps in a secured business complex in the evenings. I waited for the quote for more than a week before I called again to get the quote. Little did I known that I was busy following up for a terrible deal! Eventually, I received a quote from a Lady by the name of Teboho. With an emphasy on the kind of mobile-trailer I have, I was given a quote of R55 - only per month premium. This was the contract I received on agreement (stating the R55 rands only premium per month). To my suprise a month later, my account is being debited more than R1800 and an additional R85 separate debit order. I have send queries and have been in communication with more than 4 official to try and get solution to this problem. At some stage I was told that the R1800 cost is for tracker device installation and the R85 is the standard premium. My issue is the fact that all these additional cost are revealed to me in the middle of the contract. Tracker connect misrepresented information to me as I would have made an informed decision to take the service or not. I strongly believe I was mislead into the contract as the installation fee was not disclosed to me during my inquiry of the service. Secondly, I was sent a contract which only reveals the R55 premium for 24 months. I have called numerous times and sent e-mail from Finance to legal and back to Mr Clinton Reddy, however I am not getting any any help in finding a way forward. I had requested the recording as I was presented the services during my telephonic inquiry. It has been close to two months with 2 e-mail follow ups to Mr Clinton Reddy. Let alone the fact that I have been in communication with Tracker since May 2020, to try and get a solution to this matter. I have not received any response, accept e-mails requesting payments. Tracker connect deceives people into entering contracts with non disclosed additional cost; they present a small amount of premium and when it is time for payment they debit a higher amount (not presented on contract). My experience with their officials has been beyond the word terrible customer service. They are evasive and so unprofessional by misrepresenting the information on their services

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Replies (1)
Tracker Connect
Tracker Connect's reply16 Nov 2020, 08:04
Official
 Good day  Charlotte Guliwe 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 

Best regards,