Tracker Connect providing a poor service

Tracker is constantly failing to update their system and consequently their App. several times the App will show that the car is were it was 12 hours ago. when you call to ask where is the position of your car, they will tell you wrong place. I call four times about this problem but they failed to resolve it. today (25/11/2021), they terminated my call three times when i confronted them with this ongoing problem

I ended up canceling the contract.

policy number: CL***