1 reviews | Active since May 2024
Tracker Connect Poor Service
Hello Peter,
I want to share my disappointing experience with Tracker South Africa’s service and breach of contract. On 02 June 2026, they installed a tracker in my car after I explained my needs as a person with disabilities who drives alone or with family in high-risk areas. Despite assurances that the device had a panic button, roadside assistance, and high-risk zone notifications, the tracker was faulty and none of these features worked.
I tested it driving through several high-crime areas, yet no notifications came through. The device even falsely showed I was driving at 78 km/h when stationary. When I reported this, I asked to cancel the contract immediately. However, the customer service, especially from Ntsako Mpisi, was dismissive and unhelpful. Additionally, there was a hidden charge on my invoice—R391 instead of the agreed R199—and now they are demanding nearly R2000 for installation, which was supposed to be free. Their attitude and refusal to address my concerns left me feeling unsafe and ignored. I cannot trust or rely on their service, and I believe their practices violate consumer rights.
I want to ensure others are aware of these issues before dealing with them. Here is their website on www.tracker.co.za.
Thanks for listening. Bra Joe,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
One of our coordinators will be in touch with you.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
One of our coordinators will be in touch with you.
Tracker Connect
We confirm having contacted you and explained the resolution process of your contract query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
TB
We confirm having contacted you and explained the resolution process of your contract query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
TB
To the Hello Peter Team,
I would like to take this opportunity to express my sincere gratitude to the Hello Peter platform for providing a dedicated space where consumers can voice their complaints and compliments regarding the services they receive. Platforms that facilitate transparent communication between businesses and their clients are essential in fostering accountability and improving service standards in the modern marketplace.
I am writing to formally acknowledge the successful resolution of a complaint I lodged against Tracker Connect on 02 June 2026. Following my report, the matter was addressed with impressive efficiency, and the issue was fully resolved by 03 June 2026. Tracker Connect reached out to offer a formal apology, and the cancellation process for my contract was facilitated smoothly and with immediate effect. I was informed by their representative that as of 03 June 2026, my contract has been officially terminated with no further charges app****. I would like to specifically commend Thozama, who assisted me throughout this process; her friendly demeanor and helpful approach made a significant difference in resolving this matter promptly. Thank you for providing the platform that enabled this positive outcome.
Bra Joe
To the Hello Peter Team,
I would like to take this opportunity to express my sincere gratitude to the Hello Peter platform for providing a dedicated space where consumers can voice their complaints and compliments regarding the services they receive. Platforms that facilitate transparent communication between businesses and their clients are essential in fostering accountability and improving service standards in the modern marketplace.
I am writing to formally acknowledge the successful resolution of a complaint I lodged against Tracker Connect on 02 June 2026. Following my report, the matter was addressed with impressive efficiency, and the issue was fully resolved by 03 June 2026. Tracker Connect reached out to offer a formal apology, and the cancellation process for my contract was facilitated smoothly and with immediate effect. I was informed by their representative that as of 03 June 2026, my contract has been officially terminated with no further charges app****. I would like to specifically commend Thozama, who assisted me throughout this process; her friendly demeanor and helpful approach made a significant difference in resolving this matter promptly. Thank you for providing the platform that enabled this positive outcome.
Bra Joe
Thank you for the positive feedback, we do strive for customer satisfaction.
Thank you ^TP
Thank you for the positive feedback, we do strive for customer satisfaction.
Thank you ^TP