Tracker Connect Please do Better!

We have been a long-standing customer of Tracker Connect, but our recent experience with their so-called "upgraded" system has been nothing short of a nightmare. Despite our numerous emails, calls, and requests for assistance, Tracker Connect has repeatedly failed to respond or address our concerns.

The "upgrade" they implemented has been a significant downgrade for our business. The new system lacks basic functionalities that were essential to our operations, and despite reaching out to Tracker Connect multiple times since January 2024, we have received no meaningful support or solutions. Every time we reached out for help, we were met with vague promises and no action.

Our frustration has reached its peak, especially after months of back-and-forth communication where we even requested a copy of our contract to explore our options. Tracker Connect has not even provided this basic request, making it impossible for us to understand our rights or next steps. This level of service is unacceptable.

Due to their unresponsiveness and the subpar system they’ve provided, we have decided to terminate our contract with Tracker Connect. We’ve been more than patient, but this company has proven that they do not value their customers or their business needs.

If you are considering using Tracker Connect, I strongly advise you to reconsider. Their lack of support, broken promises, and unprofessional handling of customer issues will only cause frustration and operational disruptions. We regret our decision to stay with them for as long as we did.