JvdW
Jackie van der Walt
1 reviews | Active since Jun 2016
02 Jun 2020, 20:45
Tracker connect playback function not user friendly anymore for me.
Tracker has recently changed their app. I am very unhappy as a business owner and as a father’s daughter when having to use the new app. If I use the the playback vehicle option, I can not tick which journeys or days I would like to view. Now it takes ages to trace my dad who had a stroke to see where he has gone for the day. Please make your app more user friendly Tracker.
Helpful (0)
Replies (5)0
Replies (5)
Tracker Connect's replyOfficial
03 Jun 2020, 07:31Good Day Jackie W
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly.
Tracker Connect
Best regards,
Tracker Connect's reply03 Jun 2020, 07:31
Official
Good Day Jackie W
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly.
Tracker Connect
Best regards,
Tracker Connect's replyOfficial
04 Jun 2020, 15:25Good Day Jackie W
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
Tracker Connect's reply04 Jun 2020, 15:25
Official
Good Day Jackie W
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
JvdW
Jackie van der Walt's updateReviewer Update
04 Jun 2020, 16:13Tracker this request has definately not been resolved as stated by yourselves. 3 People have already phoned me, the service were very unprofessional. The first person could not even see my query on this page so I had to explain to her AGAIN.
The second person were on the line with me for quite a while as well and just said sorry the new app does not have the function , she can not escalate it to the technical team. I need to speak to a consultant. Then a consultant phoned me and even she did not know how to do it. I was on the line with her for 27 min. Time wasted on both her side and mine. I pay Tracker a fee monthly for a service , so that means I do not have time to figure out with a employee of Tracker on how to make it work. To give me the procedure step by step would have been a lot more professional. We installed Tracker for specific business logistical reasons, reasons that no longer are available after trying to do an upgrade- which actually was a downgrade for our business.
The second person were on the line with me for quite a while as well and just said sorry the new app does not have the function , she can not escalate it to the technical team. I need to speak to a consultant. Then a consultant phoned me and even she did not know how to do it. I was on the line with her for 27 min. Time wasted on both her side and mine. I pay Tracker a fee monthly for a service , so that means I do not have time to figure out with a employee of Tracker on how to make it work. To give me the procedure step by step would have been a lot more professional. We installed Tracker for specific business logistical reasons, reasons that no longer are available after trying to do an upgrade- which actually was a downgrade for our business.
JvdW
Jackie van der Walt's update04 Jun 2020, 16:13
Reviewer Update
Tracker this request has definately not been resolved as stated by yourselves. 3 People have already phoned me, the service were very unprofessional. The first person could not even see my query on this page so I had to explain to her AGAIN.
The second person were on the line with me for quite a while as well and just said sorry the new app does not have the function , she can not escalate it to the technical team. I need to speak to a consultant. Then a consultant phoned me and even she did not know how to do it. I was on the line with her for 27 min. Time wasted on both her side and mine. I pay Tracker a fee monthly for a service , so that means I do not have time to figure out with a employee of Tracker on how to make it work. To give me the procedure step by step would have been a lot more professional. We installed Tracker for specific business logistical reasons, reasons that no longer are available after trying to do an upgrade- which actually was a downgrade for our business.
The second person were on the line with me for quite a while as well and just said sorry the new app does not have the function , she can not escalate it to the technical team. I need to speak to a consultant. Then a consultant phoned me and even she did not know how to do it. I was on the line with her for 27 min. Time wasted on both her side and mine. I pay Tracker a fee monthly for a service , so that means I do not have time to figure out with a employee of Tracker on how to make it work. To give me the procedure step by step would have been a lot more professional. We installed Tracker for specific business logistical reasons, reasons that no longer are available after trying to do an upgrade- which actually was a downgrade for our business.
Tracker Connect's replyOfficial
05 Jun 2020, 08:12Good Day Jackie W
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's reply05 Jun 2020, 08:12
Official
Good Day Jackie W
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's replyOfficial
09 Jun 2020, 13:25Good Day Jackie W
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
Tracker Connect's reply09 Jun 2020, 13:25
Official
Good Day Jackie W
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,