Tracker Connect only connects to your money not your safety

Good day

I am a customer with Tracker for more than a year. I recently bought a new car and had to reinstall the Tracker. I then negotiated for a discount and was told I could pay R550 only.

From there everything went wrong... I couldn't register on the app because you had my email address incorrectly captured. I again called and the lady reset it so I could use my cell number. Then after resetting my password I got locked out again.

Now I'm sitting without the use of the app and ontop of that I received an sms that you are deducting the full R1100 which is not what was promised.

To make it worse the person I just spoke to tells me that she cannot do anything on my account because she couldn't verify my account based on incorrect information captured by yourselves.

What a load of incompetence... How can I trust your company with my safety if this is the service I'm receiving?

I need to get all of this resolved as soon as possible as I'm leaving on vacation tomorrow, 31 December.

The above is an email I sent 30 December. Today is 4 January. The full installation fee was deducted. I still don't have use of the app. Basically no assistance from Tracker. They have my money though...

I called them now. Stayed on the line for 5mins then got cut off. Hence I'm doing this review now. Just maybe I get some feedback...

Regards Shaun Maart