Tracker Connect - ********* & no customer service.

It seems Tracker only reacts when I use the HelloPeter platform. My review was made on 03 July, Tracker only called back on 05 July, to try and resolve my query, however, with every call and email, I received mixed information. The values that they said they deducted, did not tie up, what they actually deducted from my account. when I requested a full breakdown of my policy and deductions, they could not even give me that information. I was told, they would get back to me, I am still waiting for answers. It is getting clearer, that Tracker was the worst decision I made. if they cannot even respond when they say they would, how can I trust Tracker ro actually respond in time, should I actually need them in an emegrency.

It has been 3 weeks, and still no resolve. A week ago (12 July) I have even given them a detailed breakdown, but Tracker clearly does not deem it important to even react or respond. I have asked on numerous occasions to please speak to a manager, but it seems they too are too busy to take the time, to respond and to resolve the problem. This cannot be professional.