ES
Elsabe S

1 reviews | Active since Nov 2020

11 Sept 2024, 11:24

Tracker Connect lost their nuts and bolts...and a few *****s too.

Tracker Connect. You owe me R6500.00. By ignoring me and my reviews won't make me go away. For the public reading this. Their device was installed as a prerequisite for my car insurance. Installed and wired incorrectly. Causing my electronics to malfunction, specifically the lower sensors in my car's radiator grill. This was confirmed by their own technician. I made an accident trusting my sensors to work as they should. Because of a wrongly earthed tracker device. Which was malfunctioning as well giving false positives on a disconnected battery, according to their readings. They NEVER responded to find out if there was a problem or to make certain I was not being hijacked or my car ******. Why then have a tracker? To press a panic button? When? After an incident, during, before? So it is safe to say that they need never respond to anything as now one is thinking 'panic button' when you have a gun against your head. Keyless cars don't have one handy in an ignition either. I am still waiting after three months for any response to my claim. They don't respond and they don't render a service. So beware South African public. Their service is non existent and their device is as effective as a child's toy.

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Replies (3)
Tracker Connect
Tracker Connect's reply11 Sept 2024, 16:35
Official
 Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
ES
Elsabe S's update11 Sept 2024, 17:05
Reviewer Update
Please read Tracker Connects standard stock response below. On any review from the public they reply with the below. AND THEN NOTHING. NO FOLLOW UP, NO RESOLUTION.


Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect
Tracker Connect's reply16 Sept 2024, 08:17
Official
Good day Mrs Schoeman, 

Tracker has been trying to reach you regarding your concern that has been received. 

Tracker will be sending you an email and we will awaiting your response. 

Thank you 
Tracker Connect