TRACKER CONNECT **** ABOUT THE PRODUCT I SIGNED UP FOR

Further to my previous issues, I recently had with TRACKER CONNECT, Yesterday i was thrown another curve ball from TRACKER CONNECT. Yesterday i wanted to confirm if TRACKER CONNECT did cross border tracking and i was told no. When I signed up my previous contracts with TRACKER CONNECT, I asked Explicitly if the TRACKER CONNECT product did cross-border tracking and I was told yes. This tracking unit was installed in my vehicle on the 21/10/2016, which means all along is was paying for something which TRACKER CONNECT does not do. I Requested voice recordings from the Customer Services Person by the name of Charnay Jeremiah and this is the response she sent to me.Good day Mr. U Ramkasoon,

I trust this email finds you well.

Kindly be advised that the contract for the vehicle FM57YBGP was loaded by a Dealership and not Tracker directly, therefore we do not have the contract call available as it was not done telephonically.

I am awaiting feedback from our Acquisitions department regarding the contract loaded on Friday 29th March 2019,

Apart from my previous conversation on the 21/10/2016 I signed up a contract on the 29/03/19 which was last Friday, and I was promised the Tracking unit will be installed by Friday but that did not happen.

The irritating part is the customer services persons email which is a Blatant Lie, How can i have entered into a contract without them having access to the voice recordings. Her response is the contracted was loaded by a Dealership and not Tracker direcetly, if so please can i have the contract with the dealership and copies thereof. Charnay Jeremiah , that is a blatant lie. The installation was done at the dealership at my request before I collected the car. The contract was signed up telephonically.

I have additional contracts on 2 other vehicles which I also requested voice recordings. I am awaiting feedback from Charany Jeremiah.

Dear Readers, please be aware of what you sign up for and what you are promised, as they look for every reason to dispute what was discussed.