1 reviews | Active since Jun 2017
TRACKER CONNECT IS THE ****
I have 2 cars fitted with a tracker from this company. On the day the tracker was fitted on my older car, when I got home, my windscreen wipers did not want to work. So I called tracker and logged the complaint. In addition I went back to the place which installed the tracker and they told me that they have to book the car in again but then I would be responsible for the cost.
I then informed tracker of this and they ensured me that they will sort this out on my behalf. A month later my trackers in both cars are acting up, on which they (Tracker) send me an email: " Your Tracker unit, installed in vehicle registration numbers: ___ is generating excessive Main Battery Disconnect signals. This may occur in the event of the following :-The vehicles battery has been disconnected. If this is the case please note, the removal of the vehicles battery excessively ( four times in seven days ) results in the system auto closing these signals as a fault and may prevent true signals from being prioritised by Tracker.
Which in short means that my vehicles are no longer under surveillance by them and hard to track. On 6 April 2021 they called and said they would get in contact with the installation company to come and fix my problem. NOTHING since the date has happened, no calls no emails none! Today marks another month, and nothing from Tracker.
Terrible company, worst service ever, the Tracker app is **** and full of faults. I will not suggest you to anyone. Your website states free installation, but on the debit date you included the installation amount!?!?
To Tracker, it's winter and my windscreen wipers is still not fixed, what am I supposed to do???
I am waiting on your response, come fix your trackers or come take it out with immediate effect and cancel my contract.
Kindly note as per your records I have an Agility Product; Skytrax Embedded Extended Warranty, which will cover the following; call out, repair or replacement of the units.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
No my problem was not resolved, your company wants to hold me liable for a call out fee for a problem that I reported months ago on which you had to come and check the problem then and not now stating that a fee of 595 has to be paid if you cannot find any problem with the tracker fitted.
I am requesting the that the call out fee be waived as a courtesy because you are only now responding to my complaints after months of the initial installation.
You are using third parties and not your own "trained technicians" to install your products, that is why the issue lies with Tracker, now I must fit the bill for a faulty product??? No way.
Every complaint since day of installation is on record and on your system, come take out your tracker and cancel my contract or waive your call out fee and fix the problem!
No my problem was not resolved, your company wants to hold me liable for a call out fee for a problem that I reported months ago on which you had to come and check the problem then and not now stating that a fee of 595 has to be paid if you cannot find any problem with the tracker fitted.
I am requesting the that the call out fee be waived as a courtesy because you are only now responding to my complaints after months of the initial installation.
You are using third parties and not your own "trained technicians" to install your products, that is why the issue lies with Tracker, now I must fit the bill for a faulty product??? No way.
Every complaint since day of installation is on record and on your system, come take out your tracker and cancel my contract or waive your call out fee and fix the problem!
We confirm having contacted you again and explained the resolution process of your query. Please note that the matter is not resolved as you are not willing to accept Trackers terms and conditions, once you have accepted them, then only can we send a quality assurer to do an onsite inspection. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
We confirm having contacted you again and explained the resolution process of your query. Please note that the matter is not resolved as you are not willing to accept Trackers terms and conditions, once you have accepted them, then only can we send a quality assurer to do an onsite inspection. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,