1 reviews | Active since Sept 2017
TRACKER CONNECT IS PATHETIC!
* On the 8 May I emailed Refiloe Makgabo at tracker. I requested a tracker to cancel my account because the car has not been in working condition for over a year now and I will activate as soon as I have fixed it. * What I discovered really shocked me as I was told my account is behind with +R700...how? Because there was a debit order? Who stopped it and why? * Did I mention that I have had a tracker on this car since 2007 and never paid by hand; it was through a debit order ever since. * I did not break any of the contract we had with you, you are actually the ones who broke it by not debiting the account as you were supposed to. You actually broke my trust. * Please provide me with the proof of instructions that allowed you to stop my debit order and stop harassing me with debit order forms that I must fill in ( only after my request for cancellation). * Please cancel my account and stop adding more money to that **** account because mine had a debit order instruction. * Today (06/06/2024) I received an email from Nimble credit solutions on behalf of tracker. They handed my account instead of solving my query, how pathetic! * The funny part is that after I discovered that I owe them (according to them) I offered to pay to pay back what they say I owe them in instalment even though I believe I don't even owe them a cent but they should close my account with immediate effect but they refused and told me I have to pay 1st then they will close my account. Clearly they are after me not their money.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Best regards,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Best regards,
This is to confirm that Tracker has contacted and assisted you.
Thank you
Tracker Connect
Best regards,
This is to confirm that Tracker has contacted and assisted you.
Thank you
Tracker Connect
Best regards,
* I can confirm that on the 6/6/2024 I received a call from Tracker and spoke to a professional lady by the name of Janine Hafffajee.
* She promised to investigate my case and she will request some more information from Auditing/finance department.
*Today, the 11/06/2024 I receive feedback from Janine that they won't override the outstanding balance on my account because 'THE MANDATE WAS NOT STANDING WITH THEM" so they could not debit my account.
* As a results I am still not happy with that reasoning because what I needed to know was who cancelled the mandate since I never instructed the Bank to do so. In any case even if I wanted to cancel I would have not been successful because it was a Debi check!
* I have decided to move on...we came to an agreement that my account will be closed (..of which I am so happy about..) and I will receive a call from the credit department to make arrangements for the outstanding amount/balance.
I will update you again once everything is 100% resolved.
Thank you.
* I can confirm that on the 6/6/2024 I received a call from Tracker and spoke to a professional lady by the name of Janine Hafffajee.
* She promised to investigate my case and she will request some more information from Auditing/finance department.
*Today, the 11/06/2024 I receive feedback from Janine that they won't override the outstanding balance on my account because 'THE MANDATE WAS NOT STANDING WITH THEM" so they could not debit my account.
* As a results I am still not happy with that reasoning because what I needed to know was who cancelled the mandate since I never instructed the Bank to do so. In any case even if I wanted to cancel I would have not been successful because it was a Debi check!
* I have decided to move on...we came to an agreement that my account will be closed (..of which I am so happy about..) and I will receive a call from the credit department to make arrangements for the outstanding amount/balance.
I will update you again once everything is 100% resolved.
Thank you.