Tracker Connect is disconnected with their service promise and customers

On Saturday, 22 July my vehicle was ******. One of the first things I did was to contact tracker to activate the tracking process. In the while i received about 3 calls. About on the 4th call they told me that the unit was removed from my car. In order to track the car they would need photos (after describing the car) but I did not have any. Then it was silence from tracker until many attempts from my side to phone them. They gave up the minute they heard I could not provide photos. Later on that day the agent (Freddy) who dealt with the matter told me that he left the office and that is the reason he did not phone me and update and also said that he was waiting for me to give him a photo. Never did he give me call back to tell me where I should upload a photo (even though I did not have a photo). The community cameras managed to provide us with photos so I would have been able to give him the photos but he did not call back. When I phoned today for the activation report to give my insurance Tracker could not commit to a time to give me the report. Not once before today did anyone a t tracker ask if we were ok, how are we doing. There was no evidence on the community cameras of tracker, tracker did not indicate if they followed the car. What did I pay the premium for, to satisfy my insurance that I have tracker or to pay for a service that I need when it is needed. This is the worst emergency service operator i have dealt with. They have no empathy or sympathy and worst they drop you and do communicate with you throughout the process. Needles to say I had the most expensive unit in may car!