TRACKER CONNECT IS A ****

I sold my car on 28 September 2025 and immediately contacted Tracker Customer Care to cancel my contract. I was assisted by Mr. Mongezi Mogotsi, who provided me with an invoice for R2,818.78, which I duly paid via my mother’s Tyme Bank account, using reference CLI***.

Later, I followed up with Mr. Zukiswa Phati, who confirmed that my proof of payment had been forwarded to the Accounts Department for processing.

Despite following all the required steps, I was shocked and frustrated to see that Tracker debited my account again on 15 October 2025 for the same amount R2,818.78. This is completely unacceptable.

After settling the invoice and cancelling the service, I should not be billed again. This experience has been disappointing, frustrating, and unacceptable, and it raises serious concerns about Tracker’s billing integrity.

I need my refund of R2,818.78 and confirmation that my account has been fully cancelled. Based on this experience, I will not be using Tracker’s services in the future and caution others to be vigilant when cancelling with them.