Tracker Connect has compromised my safety

I recently purchased a new vehicle and have a Tracker device installed in the vehicle, for which I have been paying R219 since October 2023. I recently received an sms on the 12th of February, from Tracker Connect, informing me that the device is not functional and reflects that the vehicle was last driven in February. Upon receipt of the sms, I immediately made contact with Tracker and was advised that a technician will make contact with me to have the device looked at, however, this has not happened. I was then contacted by an agent on the 2 March, almost a month later, trying to sell me a tracking unit as he had not picked up that I am an existing customer, due to the inactivity of the unit. I then informed the agent that I am an existing customer and that I am awaiting assistance with activating the unit in my car. Once again I was promised that someone would make contact with me, which once again has not happened. I am very disappointed that Tracker is actually jeopardizing my safety, instead of protecting me. They are happy to accept my money every month and are doing absolutely nothing to remedy the situation. This is appalling and unacceptable service given the high rate of crime in our country. How does one place reliance on a company that has no regard for the safety of their customers. I would not recommend Tracker Connect to anyone.