JM
Juan M

1 reviews | Active since Mar 2024

06 Mar 2024, 14:08

TRACKER CONNECT - ******

Erroneously debiting my account for two vehicles, when I clearly cancelled older vehicle. Once informed and investigation was done, only to be advised that tracker was at fault. I have been told the refund will happen into the account it was debited from. only to find out that tracker unilaterally decided to credit my tracker account. I then requested for MY MONEY to be paid into my account. I was then told the funds would reflect either on the 1st of February or by latest the 4th..... it is now the 6th and nothing. No matter how many times I call and email - the matter just doesn't get resolved.

this has been ongoing officially since the 24th of January and unofficially since the 14th of December.

Absolutely atrocious and appalled at the lack of service!!!!!!!!!!!!!!

0
Replies (3)
Tracker Connect
Tracker Connect's reply06 Mar 2024, 14:18
Official
Good day , 

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   

We would like to take this opportunity to thank you for doing business with our Company. 

If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect 

JM
Juan M's update06 Mar 2024, 14:25
Reviewer Update
I think this automated response should be rethought.

This response is wildly inaccurate and a blatant lie. You have not contacted me & the issue is not resolved.........

Tracker Connect
Tracker Connect's reply08 Mar 2024, 09:35
Official
Good day, 

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   

We would like to take this opportunity to thank you for doing business with our Company. 

If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect