Tracker Connect Dispute to be Consulted By FSP Ombudsman

This is the response from Charney Jeremiah regarding the dispute i had with my contract. How can there be no records for something that i have been paying since October 2016.?

I trust this email finds you well.

I’m responding to the query you logged regarding cross border tracking and recoveries dispute.

Please find attached installation and test certificate for vehicle FM57YBGP. Kindly be advised that I am awaiting feedback regarding the installation and test certificate for the vehicle CD44FRGP as we are unable to find the contract call.

As per the query findings for the vehicle CT39ZSGP the consultant advised and explained the service to you on the call, which you have agreed to. There were no questions asked regarding cross border tracking and recoveries on the contract call.

In order for Tracker to send the contracting call, we require that you give authorisation by replying to this email. See attached consent letter, please read the attached letter before responding to this email.