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KD
Kuhle D

1 reviews | Active since Jun 2019

22 Jul 2019, 11:49

Tracker Connect Dismal Service

I installed a Tracker into my vehicle about three weeks ago. Since then my car has been cutting in the middle of the road. I reported this and a new device was installed a week ago as the other device was said to be faulty. The same issue persisted even with the installation of the new device. The cut at 4am.

When I called Tracker I was told that I would have to pay for road side assistance even though the technical fault was as a result of the installation. My car has been non operation since 15 July when I was promised a technician will be dispatched. No one has contacted me to date.

I am grossly horrified and traumatised by the experience as it hinders on safety as well as loss of revenue.

I would like Tracker Connect to remove their device from my car and give me a refund.

Kuhle

0
Replies (3)
Tracker Connect
Tracker Connect's reply22 Jul 2019, 12:04
Official
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly. 
Tracker Connect 

Best regards,

KD
Kuhle D's update23 Jul 2019, 09:12
Reviewer Update
Following my complaint I was told a technician will be deployed as soon as this morning 23 July. I have yet to receive a call confirming this. Remove the tracker from my vehicle and reimburse me my money.
KD
Kuhle D's update23 Jul 2019, 10:45
Reviewer Update
Tracker Connects attitude towards my grievance continues to be nonchalant. I have been without revenue for more than a week as a result of their faulty unit. All I ask is that you please remove the unit from my vehicle and cancel the subscription. This is grossly unfair.