TRACKER CONNECT DISGUSTEDLY DISRESPECTFUL CUSTOMER SERVICE

My tracker app has been disconnected for about 3months now. I got in contact with the lady Cordette Louw who helped me previously and she adviced me to downsize my package, I agreed few days after they phoned me sayinh they'll be deducting for the months that the app has been disconnected and I don't understand why as the app has not been working. She scheduled appointments with me twice which they didn't pitch without letting me know. Thereafter she scheduled me for an appointment to install a different tracker in my vehicle, I had a personal emergency which I had to attend to and let her know where she shouted at me for "wasting her time" keep in mind she wasted mine of two occasions before. The manner in which she spoke to me and the service I received was DISGUSTING to say the least! I am disappointed in the poor service I have received from Tracker Connect over the year and would not recommend to ANYONE!!