RK
Refentse K
1 reviews | Active since Nov 2021
04 Dec 2025, 15:26
Tracker connect disappointed customer service
Worst customer service with Tracker connect for smart geyser. There seems to be confusion of this service works yet they deduct monthly for a service they cannot provide. If you have a contract with them cancel immediately because the money your geyser or any device gives you a problem they won’t assist. I requested for cancellation of my contract I’ve been told 72 hours every 72 hours that my problem will be solved I’m still waiting and I still don’t have hot water to bath with
Helpful (0)
Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
04 Dec 2025, 15:28Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply04 Dec 2025, 15:28
Official
Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
04 Dec 2025, 16:02 Good day Refentse Kekana ,
This is to confirm that we have contacted you and we are assisting
Tracker Connect
This is to confirm that we have contacted you and we are assisting
Tracker Connect
Tracker Connect's reply04 Dec 2025, 16:02
Official
Good day Refentse Kekana ,
This is to confirm that we have contacted you and we are assisting
Tracker Connect
This is to confirm that we have contacted you and we are assisting
Tracker Connect
Tracker Connect's replyOfficial
05 Dec 2025, 15:39 Good day Refentse Kekana , We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.Tracker Connect
Tracker Connect's reply05 Dec 2025, 15:39
Official
Good day Refentse Kekana , We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.Tracker Connect