Tracker Connect Consultants = Dishonest and Scheming

Tracker has charged my an additional R550 for a call out after i had spoken to their consultant by the name of Shedrick, who advised me that no matter the outcome the i would not be liable to pay the R550, i made sure to repeat that no matter the outcome i would not be paying this amount and he agreed.

To my surprise i receive an sms from tracker informing me that they would be deducting an aditional R550, I Spoke to Dekeledi Moshoaliba who indicated she would contact me with feedback in two days. Needless to say i waited 2 weeks with no feedback.

I contacted Tracker again this time i spoke to Kelly Gazelle who said i would not be billed then a few minutes later eamiled me saying i would be billed as they have listened to the recording and are saying the consultant informed me i would be paying the amount, i requested the recording which i have been waiting over a week to receive.

I contacted tracker again this Friday again after they billed me double for my installation and the R550. a Ms Ngwenya put me on hold for over 6 minutes and never assisted me at all with this billing query.

All in all two consultants at tracker indicated they could not find this Shedrick guy or the recording yet Kelly Gazelle indicated she has listened to the recording , what is true and what is not, they have not sent me the recording which leaves me thinking they are definatly hiding the truth of the recording. I have called Tracker so ,any times , they have sent me sms's of billings only to then say it was in error.

Krystal Joseph sent me an email with a consent to the recording of which is gave and still nothing.