Tracker Connect Call Center HOPELESS

I have a Tracker Care subscription and forgot my user name and password as I make use of biometrics. For some reason I can no longer access the app with this and must enter username and password. So I went onto the Tracker Connect app that is supposed to make processes easier for client users but just the opposite. On the app you suppose to login which takes you to the tracker website. There you confronted with login box user name and password. With this forgot username also forgot password. Tap on these it opens a box where you requested to chose between email or sms. Both these will direct you you to the call center number with this messsge “ We are unable to process your request. Please contact our customer service agents at ***” now what’s the point of this. So I call the call center you confronted or rather bombarded with such a lot of marketing messages and wait for twenty minutes with no help. So I put the phone down after exhausting my cell minutes. Tried the next day today, lady goes through security questions I tell her because I use biometrics I forgot both password and user name. She reassures me that she will send via sms my current username and temp password. Thereafter I am put through to survey giving five for both questions which I now reverse and change both to one as I received absolutely no help from Tracker Connect call center as more than an hour later I received no sms nor email as promised.