TRACKER CONNECT BAD,POOR SERVICE AND *****

I have been with Tracker since 2018 and I have never received a proper customer service from them.I got hijacked and when they were informed about it ,they never came through or assisted with anything.All they said was that the owner of the account should be the one to contact them ,by that time the ******s had taken my phone and were driving my car with me inside and tracker expected me to call them in that situation.A person that happened to be on the phone with me while I was getting hijacked heard everything that happened but when they told tracker what was happening, tracker connect never took their word.again on several occassions Tracker has been saying my device is not sending signal and all they do is send technicians who after leaving the device is still inactive.On another incident I asked tracker to come and assist me with the replacing of a tyre at night,they were taking forever such that I ended up getting assistance from my insurance, thereafter I called tracker to cancel their technician who was being sent to assist and they agreed.To my suprise they debited an amount in my account without my consent of which when I contacted them about it they said it's for tyre replacement ,which they never came and did.They keep taking me from pillar to post for my refund and when I tell them to come and remove their device they are giving me excuses .I'm told I will be charged for this and my concern is they have never delivered a service to me that convinces me to keep their service and now I'm forced to be stuck with a company that is *********** with their services for the avoidance of being charged