Tracker Connect-Bad and Risky Customer Service

It is absolutely appalling when you inform such company as Tracker in South Africa. that you will terminate your Membership more than a month and half up front by 31 March 2024. I received a message on email it is in order. Then my Spouse receive an email stating on the 29th February 2024 that my membership has been cancelled on 29th February 2024. How in this world do this organization Train their staff. When you phone their Offices, you get pushed around from Post to Pillar. The cannot even explain to you what a Duress code entail on their CareGuard system when you Register for it. They do not understand their own Terminologies. Duress Code I understand that you have to populate your own password. Their info on the Registration do not guide the Customers out there with a proper explanation of a Duress Code. They also refuse to put you through to a Manager regarding your Complaints. I would recommend to those thinking of Joining Tracker SA to be very careful. Rather look at your top 10 Tracking Solutions of which Tracker do not make the list at all. Your Safety with such a bad Service will be at Extreme Risk and a matter between Life and Death. Think before you join them. I hope their CEO see this message as it seems the Staff of Tracker do not Communicate to their Customers and between themselves In a Professional and sound manner. It seems there is a Literacy problem addressing my email of cancellation properly. I have now joined one of the Top 10 Most Reliable Tracking Companies in SA. I would appreciate if Wayne de Nobrega, CEO of Tracker Connect - SA respond to this message and have his staff Properly Trained.