Tracker Connect - Are you Ethical When it Comes to Your Business Dealings?

In 2016 I signed up for a Tracking unit under the impression that they do cross border tracking. I was assured they do cross border tracking by the sales person that signed me up. It turns out Tracker has stopped doing Cross Border Tracking in 2014.

This Cross Border Tracking surfaced in March 2019 which is this year, when I needed to install a tracking unit into another vehicle. I was told by Tracker they do not do cross border tracking.

On requesting the call records for my contract, i was told they cannot find the call records and they seem to have mislaid the call records,

Eventually after a few weeks, they tell me they found the call records. This is blatant lie and disregard for their customer.

Please can someone assist with taking this complaint to a higher level so it gets resolved.