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ehiz A

1 reviews | Active since Mar 2021

07 May 2021, 08:39

Tracker connect are in my experience the worst companies to ever do business with

They have made it impossible for me to close my account with them. Claiming that I entered telephonically into a three-year contract and therefore I have to pay them for their services for the remaining part of the contract which I will not use. I paid the amount which they forcefully requested about a month ago and sent them the payment notification but they refused to acknowledge receipt and have kept hounding me with calls and emails asking even for even more money claiming that amount has increased due to non-payment. I am not someone who would ordinarily like to come to Heelopeter to advice people not to use a company but their treatment has been horrible and wicked. One of their representatives threatened me over the phone to continue to harass me and he has kept true to his word. Please stay away from doing business with Tracker connect, a word is enough for the wise

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Replies (3)
Tracker Connect
Tracker Connect's reply07 May 2021, 08:47
Official
Good Day ehiz A
 
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
 
It is our intent to help you reach a prompt resolution of this matter. 
 
We will revert to you shortly. 
 
Tracker Connect 
eA
ehiz A's update07 May 2021, 09:07
Reviewer Update
I have sent you repeated emails with payment made and the necessary payment notifications to Sharlene which you requested on your settlement letter in order for me to be able to close my account otherwise my account keeps running despite my request for termination with you but all has been to no avail. You have intentionally not acknowledged receipt of my payment but instead continue to harass me for payment as threatened by your representative Mr Churn and even tried to increase the amount and keep the contract going even after I have paid your settlement amount. Please be informed that they would record and lie to you that there are no shorter-term contracts to enter into except that of three years.

Please do not fall into the hands of these INDIANS, they are crafty and dubious
Tracker Connect
Tracker Connect's reply10 May 2021, 11:53
Official
 
Good day, 

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.   
 
We would like to take this opportunity to thank you for doing business with our Company. 
 
If there is absolutely anything else we can help you with, please feel free to contact us at any time. 
 
 Tracker Connect