JH
Johan H

1 reviews | Active since Dec 2012

18 Jul 2025, 09:47

Tracker connect app a joke

Tracker app and website tracking offline, and not for the first time. I have 3 vehicles with your devices in for my small business, for obvious reasons. Now, I cant track any one of them. And everytime you call, we just hear "sorry for the inconvenience, we are working on it"

Well, that is NOT good enough - I need to know where all my vehicles are at all times. Last one installed just last week with a 3 year contract. I will cancel and stop paying if my stuff does not work the way they should - not a warning, it's a promise.

0
Replies (7)
Tracker Connect
Tracker Connect's reply18 Jul 2025, 10:14
Official
Good day 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply18 Jul 2025, 13:14
Official
Good day Mr Henrico, 

This message is to confirm that we have contacted you regarding your concerns. 

Kindly note that we will revert to you as soon as we have feedback. 

Thank You 
Tracker Connect 

Best regards,

Tracker Connect
Tracker Connect's reply18 Jul 2025, 14:53
Official
 Good day Mr Henrico, 

This is to confirm that we have called your office and left a message. 

We will continue to call you 

Thank you 
Tracker Connect 

Best regards,

Tracker Connect
Tracker Connect's reply18 Jul 2025, 15:19
Official
 Good day Mr Henrico, 

This is to confirm that we have called your office and left a message. 

We will continue to call you 

Thank you 
Tracker Connec

Best regards,

Tracker Connect
Tracker Connect's reply18 Jul 2025, 15:24
Official
 Good day Mr Henrico, 

This is to confirm that we have called your office and left a message. 

We will continue to call you 

Thank you 
Tracker Connect

Best regards,

JH
Johan H's update18 Jul 2025, 15:51
Reviewer Update
No help to continue to call me, the app still not working
Tracker Connect
Tracker Connect's reply18 Jul 2025, 16:17
Official
Good day , 

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   

We would like to take this opportunity to thank you for doing business with our Company. 

If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect 

Best regards,