Tracker connect and Mash car sound and security mess
I booked an appointment for my spouse for 14:00 23.08.19. Mash sound and security sent this Zimbabwean retard who only arrived at 18:10 . He went to the ba*****t to install the tracking device.
After using uber we whole damn day At 20:00 I went back to the ba*****t cause he called said he’s done. We drove out but he said he still wants to check something.
While on the road outside the building he was busy with the bonnet and radio in public still installing or checking something I don’t know what . Next thing my bonnet isn’t closing. I saw this cause of the light on the golf 7 indicating that somethings not right in the bonnet. He insisted this wasn’t his fault even though the light wasn’t there before this installation. While I was shocked about this happening to my 2018 model... someone scratched the vehicle removing the number plate and leaving the vehicles rear scratched. I’m so mad right now.
I can’t believe the incompetence I have to deal with. We are canceling the 2 units we already have with your stupid company and this newly installed one as well. Imagine the expense you and your funny 3rd party Installer’s have caused for us.
Who must fix this mess now ?
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Replies (6)0
Replies (6)'s updateReviewer Update
23 Aug 2019, 22:29The installer by the way also mentioned that he was only given this job at 5pm . He says he was told to come only if he wants to as he had already knocked off at 5. Our appointment was for 2pm. This Smash sound company is terrible cause the same thing happened when they had to install my wife’s tracker. They always arrive hours afterwards. It’s very bad service and we surely will never use tracker again.
's update23 Aug 2019, 22:29
Reviewer Update
The installer by the way also mentioned that he was only given this job at 5pm . He says he was told to come only if he wants to as he had already knocked off at 5. Our appointment was for 2pm. This Smash sound company is terrible cause the same thing happened when they had to install my wife’s tracker. They always arrive hours afterwards. It’s very bad service and we surely will never use tracker again.
Tracker Connect's replyOfficial
24 Aug 2019, 08:09We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply24 Aug 2019, 08:09
Official
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
29 Aug 2019, 14:41Good day
This is to confirm that we have made contact with you and advised you accordingly.
We hope you find the above in order.
Kind regards
Customer Care Team
This is to confirm that we have made contact with you and advised you accordingly.
We hope you find the above in order.
Kind regards
Customer Care Team
Tracker Connect's reply29 Aug 2019, 14:41
Official
Good day
This is to confirm that we have made contact with you and advised you accordingly.
We hope you find the above in order.
Kind regards
Customer Care Team
This is to confirm that we have made contact with you and advised you accordingly.
We hope you find the above in order.
Kind regards
Customer Care Team
's updateReviewer Update
13 Sept 2019, 22:33Tracker is the most pathetic tracking company in South Africa. You still haven't addressed the 3 main issues for my query. You take 3 days respond to a call query. 1. That installers appoint was for 2pm AND HE CAME AT 5pm hence 2. The vehicle was damaged at 8pm when your installer was still installing the tracking device outside of the parking ba*****t allocated to him but on the street outside the apartment in full view of the public. If this vehicle gets hijacked and the device removed I will sue you and Smash car sound and hire. 3. Your installer damaged the bonnets cradle and since 23.08.19 you have not resolved this. What is wrong with you people.? 4. I want to cancel my 3 contracts because surely paying 1000 cancellation fee on our 3 contracts than to deal with pathetic service for the next 36 months. I cannot believe I urged my spouse to use this company as well.
's update13 Sept 2019, 22:33
Reviewer Update
Tracker is the most pathetic tracking company in South Africa. You still haven't addressed the 3 main issues for my query. You take 3 days respond to a call query. 1. That installers appoint was for 2pm AND HE CAME AT 5pm hence 2. The vehicle was damaged at 8pm when your installer was still installing the tracking device outside of the parking ba*****t allocated to him but on the street outside the apartment in full view of the public. If this vehicle gets hijacked and the device removed I will sue you and Smash car sound and hire. 3. Your installer damaged the bonnets cradle and since 23.08.19 you have not resolved this. What is wrong with you people.? 4. I want to cancel my 3 contracts because surely paying 1000 cancellation fee on our 3 contracts than to deal with pathetic service for the next 36 months. I cannot believe I urged my spouse to use this company as well.
Tracker Connect's replyOfficial
14 Sept 2019, 09:02Good Day Maseko.
We are in receipt of your concerns raised and will be in contact with you shortly.
Tracker Connect
We are in receipt of your concerns raised and will be in contact with you shortly.
Tracker Connect
Tracker Connect's reply14 Sept 2019, 09:02
Official
Good Day Maseko.
We are in receipt of your concerns raised and will be in contact with you shortly.
Tracker Connect
We are in receipt of your concerns raised and will be in contact with you shortly.
Tracker Connect
Tracker Connect's replyOfficial
22 Oct 2019, 14:48Good Day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply22 Oct 2019, 14:48
Official
Good Day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect