Tracker connect Account service VERY POOR

In January 2024 we had our Tracker device installed, it was a existing contract and Tracker said we can stay on the contract and install a device in the new vehicle I was Told that R1100.00 has to be paid for the device I agreed on on en of January a amount of R2414.52 was Taken of my bank account. I reversed the debit order and paid the correct amount of R1314.52. I have been calling your offices 20 times and even got a reference number: 368076 I was told that another vehicle was accidently added to my account with an ND registration I only have 1 vehicle with Tracker. the staff on the phone lines are so rude and does not want to assist and I was told that I can not talk to anybody at the Finance department as that department is the only ones that can fix the error. Well I received an sms today that R985.32 is going to be debited from my account because I did not pay (arrears) again after receiving and email to say the query was resolved and payment wads received. Tracker I urge you to resolve this matter urgently I will not pay for another vehicles except my own vehicle. I will take this further to the ombudsman is this is not resolved within 24 hours.