MS
Melmo S

1 reviews | Active since Mar 2018

10 Jan 2020, 23:07

Tracker charges for cancelled contract

I've been a tracker customer since March 2013 till November 2018. I cancelled my account with tracker and was told I had to give a months notice (like most service providers request) I understood and waited for the final debit order, it came and another debit order after the 'last one'. So I reversed the money since I had served my notice period, now I'm receiving calls from tracker's very rude debt collectors saying my account is in arreas and I'm now owing 3 times more than the reversed amount. I didn't know tracker charges intrest on cancelled and services not rendered.

0
Replies (2)
Tracker Connect
Tracker Connect's reply11 Jan 2020, 08:19
Official
Good Day Gcwalisile
  We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply16 Jan 2020, 13:31
Official
Good Day Gcwalisile,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.  

We would like to take this opportunity to thank you for doing business with our Company. 
If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect

Best regards,