Tracker Care Product and Service is Poor

In 2018 we installed the Tracker Care product and this is the 2nd time that the product fails - the first unit failed and a new unit installed 3-4months ago and we realized the unit is not functioning, again. While talking to the Consultant she did not listen to what I am saying and insisted to talk to the account holder as she need to generate a quote to give me the amount that is payable before they can resolve the issue. I mean - *** - device is not recording for the last 5 days, will Tracker take responsibility and will they pay if something happens to the vehicle and cannot be tracked. Poor service and definitely a product that I will not suggest to anyone. At this point of time, I can say the Tracker Care product and the service we get is UP TO ****!!!!!