Tracker can't track anything

My rating remains unchanged, if possible I would have given a zero star rating. One of the replies to my question of why they did not respond by starting a search at the time of the alert was that ops room receive thousands of alerts each day. And whilst this sounds reasonable, in my opinion it is not, as the report indicates that the battery was disconnected during the early hours of the morning, surely this should have set off alarm bells. Overall this experience left a bitter taste in my mouth and I cannot recommend this company. The only silver lining was that service received from Outsurance was great. I do however think Outsurance needs to reconsider their recommendation to their customers to deal with Tracker as insurance approved. I have one remaining contract, which I have requested to be canceled (Tracker wants to know why?). If I have anothe unit installed, my decision will be based on recovery rate statistics and not good marketing skills.