NL
Naomi L

1 reviews | Active since Aug 2018

07 Feb 2019, 09:58

TRACKER CAN'T SETUP DEBIT ORDERS THEN WANT TO BLACKLIST PEOPLE

I am appalled by the service of this company! I received a free tracker when buying my car and the first few years the monthly premium was included in the sale. When these years passed I was informed by an sms that I am 3 months in arrears with my payment, there was no phone call informing me that there was alternative arrangements to be made for payment. I never received any invoices or statements just an sms. After I had to contact YOUR company and ask why I was not informed or emailed an invoice then only did you start sending me invoices. But that is not what is making me so furious! On that day I set up my debit order over the phone so that you can deduct it every month, the sales person confirmed everything and said it will then debit my account from the next month. Well that did not happen! Again and again I phoned to set up an debit order with no success. I even went and registered on your website and tried to set up the debit order there but no luck. Reason I want to set up a debit order is because I don't have time to make payments in a bank or over the internet and I forget, because I am a busy person. With this being said, your company have sent me a letter yesterday to inform me that if I do not make payment immediately you will black list me. How many times and how many *********** people does it take in your useless company to set up a debit order????? I wonder if Netstar or Cartrack can setup a debit order, well I will quickly find out and then Goodbye Tracker!

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Replies (2)
Tracker Connect
Tracker Connect's reply07 Feb 2019, 11:26
Official
 Good day Naomi Lourens, 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Customer Care
 
 
Tracker Connect
Tracker Connect's reply07 Feb 2019, 15:42
Official
Good Day,
     We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.   We would like to take this opportunity to thank you for doing business with our Company.  If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect