JN
Julian N
1 reviews | Active since Jan 2022
01 May 2023, 11:20
Tracker can't keep track...
After years of payment, I've received an e-mail on April 12th, stating I'll receive feedback in 48hrs, well now, STILL no feedback... If that's your way of treating customers, I shiver to think how useful you'll be if something must happen. It's not the first time this happened to me, previously the units in both vehicles were replaced. Not once did I skip a debit order in 9 years, however Tracker can't even answer a simple question in their own set time-frame. Very disappointed and dissatisfied. For the premium paid, I can much rather join C-track/Matrix or whoever. Will definitely express my dismay by word of mouth and social media platforms.
Helpful (0)
Replies (2)0
Replies (2)
Tracker Connect's replyOfficial
02 May 2023, 10:35Good Day Julian
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's reply02 May 2023, 10:35
Official
Good Day Julian
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
JN
Julian N's updateReviewer Update
02 May 2023, 13:20Please note that I was assisted to my satisfaction. Profile updated and both units tested. Than you Lindsey, much appreciated.
JN
Julian N's update02 May 2023, 13:20
Reviewer Update
Please note that I was assisted to my satisfaction. Profile updated and both units tested. Than you Lindsey, much appreciated.