Tracker - cancelling policies without notice! PATHETIC!!!!

So pathetic! I called tracker last week requesting a change of personal details, and they said I could not because I do not have permission - so I need to send an email to them. After sending the email with the required changes and waiting a week for them to call me, I eventually called them because they never did - only to find out they cancelled the damn thing. I just requested changes, I never said anything about cancelling. I called the call centre before this happened and spoke to Thobile who assured me the changes were made but could not tell me of the changes. So I got my husband to call them - how's that for customer service!! Apparently they cancelled the unit, with God know who's permission and no notice was given to us. He spent 50 minutes on the phone with them trying to sort the mess these *********** staff made. This is pathetic and tracker should stop advertising their business because it's not worth it. If this ever happens again we will switch but unfortunately it's not my call.