Tracker bullying for R414

On 10/11/2023 I wrote a review of my experience on this platform. Until now the matter wasn't resolve yet. Santam paid on my behalf and was stop on the 31/4/2022 when my car was sold. Hence Tracker start billing me on the 1/11/2022 until 1/4/2023 total R414 outstanding. This was handed over to attorneys that is very rude and unprofessional (a specific employee would talk rude and put phone down in my ear)