CD
Clerisa D

1 reviews | Active since Aug 2012

04 Jul 2015, 07:35

TRACKER BILLS FOR NO SERVICE

The vehicle in which the Tracking unit was installed has been sold.<br> I was informed that I was under contractual obligation to pay a settlement amount.<br> <br> I had spoken to a tele consultant and agreed on a settlement amount of R400 (please check your voice recordings).<br> <br> I thereafter received a call from Moses advising that I would need to pay the R400 plus one months installment. This is what I am disputing.<br> An email was sent in advance of the new month requesting cancellation of this contract.<br> <br> Despite my dispute, Tracker still attempted to debit the amount of +R500 from my account and this amount continues to increase monthly. <br> <br> I never received a call back from Tracker following my dispute.<br> <br> I am still willing to pay the R400 should Tracker agree to this but will not give into ********* business practices.

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Replies (1)
Tracker Connect
Tracker Connect's reply04 Jul 2015, 08:22
Official
Hello Clerisa,

Your complaint dated the 4th of July 2015 has been noted.

Please be advised that we are currently investigating the matter and will revert to you shortly.

Thanking you for your patience.

Ghitte Brandt
Tracker Customer Care

Best regards,