Tracker - Battery drain and Improper business practices

I drive a Ranger 3.2 XLT, my tracker unit has drained my cars battery to the point of replacement.

I have confirmed this information with the Auto Electrician I used. I also have a letter from this company to prove his findings are as we suspected.

I had to buy a new car battery that was R2050.00, I had to pay an auto electrician R1580.00 in labour to try and find what is draining my battery. After receiving the auto electricians findings that the tracker unit is the culprit as all other electrical parts on the car work as they must I phoned tracker to advise them that their unit is draining my battery.

The people I spoke to advised me that my warranty has expired on the unit and thus have to pay a service fee of R500.00 odd for them to come and test the unit and replace the units battery if it is the problem.

First of all nobody ever told me the tracker had a warranty, the first I heard of this was today. So contractually this is not right, furthermore a few months ago they phoned me and said they have to install an additional tracking unit so that once the ******* find the one there is another as a backup. Who is to say that the newer one is not the one causing the battery drain surely that ones warranty has not run out.

I am not willing to to pay a service fee of R500.00 odd rand as I have a written letter from this auto electric company stating that the tracker is draining my battery. As it stands with the new battery its currently draining my battery as the amps its pulling is to high. I am also expecting tracker to refund me on my battery and the auto electricians costs and then remove their ******* product.

Surely tracker should contact their clients if they see something is wrong with the battery, or advise the clients every so few years to do a compulsory battery check as to avoid their product from draining a vehicles battery.

Please advise what you guys are going to do as I am STILL waiting for a supervisor to contact me with regards to this so I can take necessary steps to further expose this nonsense.