CJ
Christelle J

1 reviews | Active since Mar 2015

27 Mar 2015, 11:20

TRACKER BAD SERVICE REPORT

<br> I cancelled my subscription and got told to pay a cancellation fee, which i did 11 March. I have since asked for a confirmation of receipt of payment and cancellation three times already, and up until today, I have had no reply. They also quote me \J Joubert""; when you try call someone to speak to; you hold forever and eventually just get cut off. I got advised before by a consultant to call 7:00 in the mornings as that is about the only time I will get through. Oh dear: can you believe a suppposedly professional company such as Tracker; spending millions on marketing and advertising annually;has no moral when it comes to customer services! I am greatly dissapointed and will never recommend them to anyone!"""

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Replies (1)
Tracker Connect
Tracker Connect's reply27 Mar 2015, 12:11
Official
Hello CHRISTELLE JOUBE,

Your complaint dated the 27th of March 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Innocentia Maluleke
Tracker Customer Care

Best regards,