Tracker bad service

I have been a loyal member of tracker for over 5 and a half years and the service i received today was appalling. I called the CC to end my contract as my car was involved in a very bad accident and the car was written off. I asked to speak to the manager and was told by Sadie that there was no manager on the floor. How is this possible. i was then told that i would have to pay for the rest of the month even if i did not use the services . which is not on. I called in time to end the contract and then was told that i dont have to remove the unit for the car i must take a new contract with a new unit when i am ready , This doesn't sit well with me as i have paid for the device already why should i now start a new contract when i decide to put a tracking device in my new car. So i paid for the device and cant remove it to put it in my other car. **VERY DISAPPOINTED CLIENT*** I WOULD NOT RECOMMEND YOUR COMPANY TO ANYONE. On that note your company says that you are there to help. When i was involved in the accident and pressed my panic button you guys did not even help. The local government workers pitched up first before tracker someone i am paying over R 300 per month for.