Tracker Bad Customer service
<p>Good Day Tracker SA</p> <p> </p> <p>It's been 8 days and counting the track on my car is not working and I have been calling customer service almost every day to try to sort this out with NO assistance.</p> <p> </p> <p>Please note I'm NOT going to pay for the device that is not working., until the device is fixed on my car then will pay.</p> <p> </p> <p>I will calculate the pro-rata on my side also for the days the device doesn't work. I'm tired of your bad customer service.</p> <p> </p> <p>Regards,<br />Zola Gcayiya</p>
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Replies (4)0
Replies (4)
Tracker Connect's replyOfficial
16 Mar 2017, 07:29Good day Zola,
Please accept our sincere apologies for the delay in response.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Tracker Connect
Innocentia Maluleke
Best regards,
Tracker Connect's reply16 Mar 2017, 07:29
Official
Good day Zola,
Please accept our sincere apologies for the delay in response.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Tracker Connect
Innocentia Maluleke
Best regards,
's updateReviewer Update
16 Mar 2017, 07:34Revert with prorated invoice because i'm going to pay for the days the device hasn't been working and i have been calling and calling the customer service people keep saying they will arrange with someone to fix my device
's update16 Mar 2017, 07:34
Reviewer Update
Revert with prorated invoice because i'm going to pay for the days the device hasn't been working and i have been calling and calling the customer service people keep saying they will arrange with someone to fix my device
Tracker Connect's replyOfficial
16 Mar 2017, 08:22Hi Mr Gcayiya,
We confirm to have contacted you and advised that we will expedite the matter regarding the Service Request.
As discussed, we stated that we will deliberate with the relevant department regarding prorating of services, feedback regarding same will be provided soonest.
Kind regards,
Brian Khumalo
Customer Care Team
Best regards,
Tracker Connect's reply16 Mar 2017, 08:22
Official
Hi Mr Gcayiya,
We confirm to have contacted you and advised that we will expedite the matter regarding the Service Request.
As discussed, we stated that we will deliberate with the relevant department regarding prorating of services, feedback regarding same will be provided soonest.
Kind regards,
Brian Khumalo
Customer Care Team
Best regards,
Tracker Connect's replyOfficial
16 Mar 2017, 11:15Hi Mr. Gcayiya,
We confirm to have contacted you and assisted you with the appointment.
Kindly note we have sent you communication regarding the prorating of services.
I trust you will find our findings well.
Kind regards,
Brian Khumalo
Customer Care Team
Best regards,
Tracker Connect's reply16 Mar 2017, 11:15
Official
Hi Mr. Gcayiya,
We confirm to have contacted you and assisted you with the appointment.
Kindly note we have sent you communication regarding the prorating of services.
I trust you will find our findings well.
Kind regards,
Brian Khumalo
Customer Care Team
Best regards,