AR
Ant R
1 reviews | Active since Mar 2017
19 Jul 2021, 10:09
Tracker and their inconsistencies
My Tracker response unit records inaccurate events with regards to SMS's
The vehicle does not move, is not unlocked and the ignition is off yet we still receive 15-20 SMS's on most days.
Tried explaining this to the customer service team, and they say I received the SMS so I should pay the bill, not even a single sight of willingness to investigate.
I will be seeking further advice to cancel my contract with tracker should this not be rectified.
This is inconsiderate and I would not recommend tracker to anyone looking.
Helpful (0)
Replies (5)0
Replies (5)
Tracker Connect's replyOfficial
19 Jul 2021, 10:48Good day,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's reply19 Jul 2021, 10:48
Official
Good day,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
AR
Ant R's updateReviewer Update
21 Jul 2021, 07:36Trackers intent to assist a client in resolving these kind of issues have been non existent.
Monday morning a consultant called me promising to assist and to have their product support department get in touch with me, I am yet to receive a call from this non existent department.
Tracker believes 650+ SMS's are legit and believe that their units display 100% consistency when this is clearly not the case.
Disappointed in my move to tracker.
Monday morning a consultant called me promising to assist and to have their product support department get in touch with me, I am yet to receive a call from this non existent department.
Tracker believes 650+ SMS's are legit and believe that their units display 100% consistency when this is clearly not the case.
Disappointed in my move to tracker.
AR
Ant R's update21 Jul 2021, 07:36
Reviewer Update
Trackers intent to assist a client in resolving these kind of issues have been non existent.
Monday morning a consultant called me promising to assist and to have their product support department get in touch with me, I am yet to receive a call from this non existent department.
Tracker believes 650+ SMS's are legit and believe that their units display 100% consistency when this is clearly not the case.
Disappointed in my move to tracker.
Monday morning a consultant called me promising to assist and to have their product support department get in touch with me, I am yet to receive a call from this non existent department.
Tracker believes 650+ SMS's are legit and believe that their units display 100% consistency when this is clearly not the case.
Disappointed in my move to tracker.
Tracker Connect's replyOfficial
21 Jul 2021, 07:45Good Day Ant,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's reply21 Jul 2021, 07:45
Official
Good Day Ant,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's replyOfficial
21 Jul 2021, 14:19Good day,
we confirm to have made contact with your on Monday and sent you an email. we are awaiting your feedback to the email in order to continue with our investigation.
regards,
we confirm to have made contact with your on Monday and sent you an email. we are awaiting your feedback to the email in order to continue with our investigation.
regards,
Best regards,
Tracker Connect's reply21 Jul 2021, 14:19
Official
Good day,
we confirm to have made contact with your on Monday and sent you an email. we are awaiting your feedback to the email in order to continue with our investigation.
regards,
we confirm to have made contact with your on Monday and sent you an email. we are awaiting your feedback to the email in order to continue with our investigation.
regards,
Best regards,
AR
Ant R's updateReviewer Update
23 Jul 2021, 08:53No Email was received from anyone at tracker, kindly recheck that they actually sent it and not just saying they did.
My email is ***.
My email is ***.
AR
Ant R's update23 Jul 2021, 08:53
Reviewer Update
No Email was received from anyone at tracker, kindly recheck that they actually sent it and not just saying they did.
My email is ***.
My email is ***.