AK
Adriaan K

1 reviews | Active since Nov 2017

15 Mar 2022, 17:14

Tracker and Renault Oudtshoorn

I bought a car at Renault Oudtshoorn in February 2022, the dealership did not inform me there is a tracker in the car and that it is extra costs, A few days after the purchase of the vehicle I received a message from tracker that my tracker is active and that a rep will be in contact with me, a rep phoned me and talked about the tracker but never mentioned the costs that are involved with it neither the car dealership nor tracker stated anything about costs I received a Debi check for 600 Rands and I declined it because I never signed an agreement with tracker I did not even know about the tracker I don't even want the tracker now I must pay 355 Rands for something I did not want or signed up for, I don't even know where Tracker got my account numbers from and I cant recall agreeing to anything with tracker stating that I will pay extra for it, the car is already a hefty amount now I must pay for something I did not sign up for, I am very disappointed in Renault Oudtshoorn and tracker for not stating the facts

0
Replies (3)
Tracker Connect
Tracker Connect's reply16 Mar 2022, 07:38
Official
 Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
 

Best regards,

Tracker Connect
Tracker Connect's reply16 Mar 2022, 11:13
Official
Good day Adriaan
 We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.    We would like to take this opportunity to thank you for doing business with our Company.  If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect 

Best regards,

AK
Adriaan K's update17 Mar 2022, 06:34
Reviewer Update
Good day

Thank you for the quick response, I received an email with the issue resolved thank you.