MVdB
Minette Van den Berg

1 reviews | Active since Jul 2011

14 Oct 2015, 10:57

Tracker AKA Lies and undue charges

I want everyone to realize that Tracker charges you R395 to remove a tracker unit from your car upon cancellation - but if you leave an unused tracker unit in your car it drains your car battery. So you have no choice or say in this charge.<br> <br> They are not client centric - the call center cannot answer any of your queries, and then promises to get back to you with feedback but that is just an excuse to get you off the phone.<br> <br> Response times are pathetic - It takes them THREE DAYS to test a unit. Feedback on queries happens NEVER. It takes them WEEK to give you a call back when you want to cancel a unit. <br> <br> They outright lie - they tell you the tracker unit self-tests but it DOES NOT!!!! <br> <br> Geez, I can elaborate so much with the bad experience I've had with Tracker, and all the reasons why you should never use them - not enough characters or time available here!!!

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Replies (1)
Tracker Connect
Tracker Connect's reply14 Oct 2015, 11:07
Official
Hello minettev,

Your complaint dated the 14th of October 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Najma van Rensburg
Tracker Customer Care