Tracker agents should weigh their decisions

I called tracker to let you know that I have bought a new car and wish that the tracker in me car be moved to my new car. No explanation was given to me in terms of the cost and handling will be involved. The following day I received a call from Jayson who only told me that they cant remove the tracker from my old car but they will install a new unit in my new car.

When I called tracker why was I not told of the T’s and C’s of my contract or made aware that the decision that I am about to take has cost involved? I am the one that called tracker about the new car, had I not called tracker Jayson would have not called me the following day to arrange for the new unit to be installed in my new car. Jayson sent the technicians to come to my home and installed the new unit.

I made it clear that I have bought a new car and sold my old car, when you billed me for my old car you should asked or pick the phone to find out if I have two vehicles or not. What’s the point of recording calls if you going to turn around and say I did not call tracker and you have no record of my number calling tracker. You have a nerve to tell me that I should record calls on my cell phone. Your decision to insist that I pay the cancellation fee, you should weigh it against losing a paying customer that will continue to pay tracker for the next 3 years for nothing.